How to Contact ConeHealth
You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
MyChart Questions
Looking for Care Options
For further assistance, email us at Member.Services@cone.org or call our MyChart Patient Support Line at 877-464-2778.
For your security, your activation code expires after a set period and is no longer valid after the first time you use it. If you still have problems, email us at Member.Services@cone.org or call our MyChart Patient Support Line at 877-464-2778.
To request to change your legal name, email Member.Services@cone.org or call our MyChart Patient Support Line at 877-464-2778.
To have your account re-activated, send an email request to Member.Services@cone.org or call our MyChart Patient Support Line at 877-464-2778.
You can request that we deactivate your account by contacting the MyChart Patient Support Line at 877-464-2778.
Who do I contact if I have further questions?
Email us at Member.Services@Cone.org or call our MyChart Patient Support Line at 877-464-2778
Billing/Financial Questions
Get answers to your questions about billing and financial assistance. Call Cone Health Patient Financial Services at 336-832-8014 or 866-479-8800 or send us a message through your Cone Health Wallet.
Medical Records
You have the right to review and receive copies of your medical records, subject to legal restrictions and any appropriate copying or retrieval charge(s). Request A Copy or Change to Your Records
Compliments and Concerns
We use your feedback to recognize our team and improve our care. Click here to learn how to leave feedback.
Other Areas of Assistance
- Employment/Jobs: Submit an Employment Related Question
- Job Shadowing Inquiries: Learn More
- Need a Doctor: Find One Nearby
- Patient Safety: Get Help with an Unresolved Patient Safety Concern
- Privacy or Compliance: Report Issues
- Sponsorships: Submit a Sponsorship Request
Mailing Address and Phone
Cone Health
1200 North Elm Street
Greensboro, NC 27401
336-832-7000